Gutenberg Market provides buyers and authors with a fair and honest approach regarding refunds. We aim to respect our 14 day money back guarantee in almost all cases but we also must respect our author’s livelihoods by only offering refunds to customers who have a valid reason.
When you make purchases on our websites, you automatically agree to this Refund Policy and consent to abide by all of its terms.
Refunds are guaranteed within 14 days of the purchase date, except for specific scenarios mentioned below in Special cases. This is our promise to customers to ensure they are happy with their purchases.
Refunds requested after the 14 day guarantee period will be granted or rejected at our discretion.
A refund on a purchase is not given unless:
a. the warranties given by the author in section 17 of the author terms have been breached;
b. it’s within the 14 day money back guarantee period;
c. it’s granted by UK consumer law or other relevant consumer protection laws.
There is generally no obligation to provide a refund for the following situations:
a. you bought an item by mistake;
b. you have changed your mind about an item;
c. you are unable to use the item due to insufficient expertise;
d. the item has been removed and you can no longer access it (we advise you to download all items as soon as you buy them to avoid this situation).
There may be special cases where we simply cannot provide a refund. Such scenarios include, but not limited to:
a. the customer has used fraudulent account or payment details;
b. the customer owes money for previous purchases;
c. the customer has provided incorrect bank or payment details;
d. the customer has been uncooperative or uncontactable.
We will always do our best to provide refunds if eligible and possible with the details we have. If we do encounter special cases as listed above, we will reach out to the customer for more information in the hopes to remedy the issue.
If we decide to issue a refund, this will generally be done using the same manner used to make the purchase. If the item was purchased using a particular payment method you will be refunded using the same payment method in reverse.
Customers can submit a refund request through their orders page within their account.
Gutenberg Market will examine the refund request within five days of the request.
Before creating a refund request, users should make sure that it is in accordance with our Terms and Conditions and the rules mentioned in this Refund Policy.
For refund related queries, you can contact our billing department by email:
Email: info@gutenbergmarket.com